Program at a Glance  |  Keynotes  |  Full Program: Wednesday | Thursday | Friday

Full Program

11 Hours CAE  and 11 Hours CMP Approved!  CMP

**Beware - conference scammers are back! FSAE does NOT use any housing services and we DO NOT SELL attendee lists.**

The FSAE Annual Conference is only affordable because of the generous sponsors that make this event an amazing experience for all attendees. Conference would be nearly three times as expensive for all attendees without their generous support. Please show your Sponsor Love! Thank and contact them when in need of any of the services they can provide.


12:00 pm - 3:00 pm      FSAE and Foundation Board Meetings

Sponsored by Visit Lauderdale

3:00 pm - 5:00 pm        Registration Open

5:30 pm                        Hilton Leadership Reception

FSAE and Foundation Board Members and registered Association Executives and their registered guests are invited to attend Hilton’s Leadership Reception. An Invitation Only Event - Sponsored by Hilton



9:30 am  - 11:30 am   Executive Welcome Break

Grab some coffee before you head into one of the 10:00 AM Roundtable Meetings
Sponsored by GlueUp and HighRoad Solutions

10:00 am - 12:00 pm  Roundtable Discussions & Deep Dives

CEO Roundtable 
Facilitator: Russ Webb, Bay Area Apartment Association
The CEO Roundtable is a two-hour, informal discussion of new ideas and current challenges with a small group of your peers. Previous discussions included HR and staffing issues, board relations, member recruitment and retention, ethics, and more.
Open to all Association CEOs, Executive Directors or Presidents, and CSEs only
Sponsored by Naylor Association Solutions

Leadership Roundtable
Facilitator: Ricki Braswell, CAE; 
Beyond Coaching
Thinking about the next step in your association management career? This interactive discussion can help you prepare, or get you ready to move up. 
Open to all Association Executives
Sponsored by Visit Gainesville

Meeting Planner Roundtable
Facilitator: Lynn Mortilla-Rocap, MBA, CAE, CMP, ICE-CCP;
 Association for Driver Rehab Specialists
Discuss current planner challenges with peers who've been in your shoes, including F&B and decor on a budget, contract negotiations, ethics, technology and more.
Open to all Association Executives and Third-Party Meeting Planners
Sponsored by Experience Kissimmee

12:00 - First-Timer Meet Up 

Conference first-timers are encouraged to meet up with other first-timers at noon for a quick networking activity. This is a great opportunity to connect with others or just find someone to sit with at the Opening Session. Watch for more information

12:00 pm - 2:00 pm   Lunch on Your Own


12:00 pm - 4:00 pm  Learning Lounge Open

Need a place to meet with fellow attendees, check emails, or post what an awesome time you're having at #FSAE23 on social? The Learning Lounge is the place to be! Open for your convenience and your needs, the Lounge is located outside of the Auction room for comfy & convenient options. Open daily for FSAE23!
Sponsored by St. Augustine, Ponte Vedra & The Beaches VCB

1:30 pm - Refreshment Break

Grab a refreshing beverage before going in to the Opening Session 
Sponsored by Sheraton Sand Key Resort

2:00 pm - 4:00 pm Opening Session

Service is a Superpower:  Creating WOW Member Experiences
Louie GravanceLouie Gravance 

Opening Keynote Speaker Sponsored by The Palm Beaches

When an employee asks, "What's in it for me," the honest and correct response is EVERYTHING. Your team members deserve to know that an investment OF themselves is an investment IN themselves.
When a WOW moment in customer service takes place, it doesn't happen only for the member/customer. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of excellence. Let’s explore what a WOW moment looks, sounds and feels like and why delivering one is good for everyone involved. Every member interaction is an opportunity to define, not just what you're willing to do, but what you're willing to be.

Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” From over 25 years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.


5:30 pm – 7:00 pm  VIP Connection Reception 

7:00 pm – 10:00 pm Welcome Reception - All Attendees Invited
Sponsored by Luminary Hotel

>> Thursday >>

FSAE 2023 Annual Conference | July 12-14 | Hyatt Regency Coconut Point