Location: The Daytona, Autograph Collection
1870 Victory Circle, Daytona Beach
Hosted & Sponsored by:

1 Hour CAE

From Main Street to Your Street: Building a Culture of Excellence

Speaker: Barry Jacobson, Former Disney Executive

Everyone matters. What best practices are needed to elevate, engage, and focus on the end-to-end Customer Experience?

Barry Jacobson, a former Walt Disney Company Executive, provides an insider's view of key insights and storytelling as to how associations and suppliers can best serve their customers and employees in building a Culture of Excellence.  He will share real-life experiences from his 37 years working for the ‘Mouse’ and take you on his personal journey of lessons learned along the way. Hear customer service strategies that built one of the largest experience and hospitality icons in the world. 

• Hire Right. Train Right. Treat Right. Get Results.
• Leadership Models the Behaviors
• The Success Equation

Barry is the owner of Barry Jacobson Consulting, a boutique firm that specializes in supporting organizations that desire to deliver an exceptional employee and customer experience. Barry, a former Walt Disney Company Executive, provides an insider's view of key insights and storytelling as to how associations and suppliers can best serve their customers and employees in creating and building a Culture of Excellence with Careers and Professional Development, Management, Customer Service and Engagement, Event Management, and Leadership Strategies. Barry’s career has centered around creating exceptional and personalized customer experiences, bringing innovation and success to many iconic brands including Disney, ClubCorp, The Dallas Cowboys, Meeting Professionals International, and the Las Vegas Sands Corporation. His experience encompasses Resort Operations, Group and Convention Sales and Services, Trade Shows and Large-scale Conferences, Food & Beverage, and Client, Customer, and Fan Experiences.  

Hotel information
The Daytona, Autograph Collection is offering a special rate of $129 per night
Book Your Room Online

Meeting Safety Plan

• BYO-Nametag (bring your own nametag) We will have stick-on options available onsite if you need one
• Masks are optional
• Hand Sanitizer will be available at each table as well as stations provided throughout the facility

Registration Information

Registration Fees:
FSAE Members: $35 after Mar 30: $45
Non-Members: $45 after Mar 30: $55

Cancellation Policy: Cancellation requests must be made in writing by 5:00 pm, April 7 to receive a full refund minus a $10 administrative fee. Cancellations made after April 7, WILL NOT receive a refund. There will be no refunds for “no shows.”

Register Now

Questions? If you have any questions about this event, please text or call 850.222.7994 or email [email protected].​ 

 Associate Members Make it Happen… 
Affordable fees are possible because of our Associates’ generosity and investment in FSAE.