2019 Education Expo Program

  4 Hours CAE  -  4 Hours CMP CMP

9:00 AM - 10:00 AM Breakout Sessions

Rethink Your Board Engagement Expectations

Hardy SmithSpeaker: Hardy Smith 

"Why Don’t Board Members Do What They’re Supposed To Do?"
This is a common question and cause for frustration among association and non-profit professionals. Speaker Hardy Smith researched this question at length and challenges attendees to rethink your expectations of your volunteer leaders.

This interactive session will feature discussions on awareness, effective communication strategies and setting realistic expectations so that they succeed - and you have less stress.

CMP Credit: 1 hour Human Resources

Beyond Contracting: How to Get the Best Partnership 

Gabby ArissoPanel Discussion Facilitated by Gabriela Arisso, HelmsBriscoe

Panelists: Cathi C. Lundgren, CAE, CMP, HPN Global and Chip Minick, Marriott International

The relationship between planners and venues is a complicated dance. Planners want the best deal, the best location and the best experience for their attendees. Venues, meanwhile want to maximize total booking value and turn clients into repeat business. This panel will discuss how to get the best partnership between planners and venues through contracts that works for both.

CMP Credit: 1 hour Project Management

10:00 am - 10:30 am  Morning Break

10:30 am - 11:30 am - Breakout Sessions

How to Create a Successful Remote Working Environment

Pete ZimekSpeaker: Pete Zimek, Novi AMS

Have you thought about allowing remote work within your organization?
Do you already manage a remote team, but are looking for ways to boost employee engagement?

This breakout tackles those questions and more - including how to manage a remote team when you can’t “see” them and ways organizations can build a collaborative culture when team members are spread across states, time zones, and even countries. Participants will leave with actionable tactics that can be implemented immediately within an organization whether it occasionally allows a “work from home day” or it has a fully remote workforce.

This session will be highly interactive, so bring questions, concerns, and ideas to share with your peers.

8 MUSTS for New Member Onboarding

Callie WalkerSpeaker: Callie Walker, MemberClicks

You put a lot of time and energy into recruiting new members. So of course you want them to stay! But the key to retention starts with having an effective new member onboarding strategy in place. 

What exactly does an effective new member onboarding process look like? In this session, we’ll go over just that! You’ll learn what to include in your new member welcome packet, how to engage your new members via email communications, how to host new members-only events (without having to spend much extra money), and more!

CMP Credit: 1 hour Human Resources

11:45 am - 12:45 pm Breakout Sessions

How to Stand Out from the Crowd: Leveraging Non-Traditional Partners to Win Business

Cheryl JamesPanel Discussion Facilitated by Cheryl James, Hilton

Panelists: Steve Crist, Ocean Properties Hotels & Resorts; Sherri Harris, Hyatt Regency Orlando; and Richard Miseyko, CMP, Site Search, Inc./XSITE

Presented by the FSAE Associate Advisory Committee (AAC)

Winning the business for your property or destination is getting more difficult with site selection grid-only responses and having all your location photos and information online. How do you set your property/destination apart and win the business? Once you have a site inspection booked, are you prepared to impress the planner with more than just your hotel’s space? And how do you start and nurture those important relationships with planners to even get your foot in the door to be considered?

Our panel of meetings experts will share ideas and solutions on how non-traditional partners can help you WOW planners and win the business.

CMP Credit: 1 hour Project Management

Diversity, Equity & Inclusion Toolkit: Your Framework for Success 

Adrienne BryantPanel Discussion Facilitated by Adrienne Bryant, CAE, Customer Experience Professionals Association

Panelists: Linda Bond Edwards, Rumberger, Kirk & Caldwell; Liane Giroux, CAE, FL League of Cities; Marsha Kiner, CAE, Assn of FL Colleges; and Stephanie Thomas, CAE, CMP, FL Institute of CPAs

We know having diverse and inclusive organizations are important for many reasons. The biggest question we find ourselves asking is how. How do we start and further initiatives and programs within our own organizations? The FSAE Diversity, Equity & Inclusion Committee is here to help. Learn how to start (and continue) the conversation and actions your leadership and membership can take to build a stronger inclusive organization with the DEI Toolkit!

CMP Credit: 1 hour Human Resources

12:45 pm - 2:30 pm Keynote Luncheon

Every Choice Has a Consequence

Chuck GallagherSpeaker: Chuck Gallagher

Each choice we make provides the foundation for our future. Wherever you are right now — regardless of the circumstance — your choices define who you are and the outcomes you will live. While your employees may be aware of this on some level, do they truly realize the power behind the choices they make on a daily basis? More importantly, what’s the risk to your organization if they don’t?

In his unusually authentic style, Chuck Gallagher reveals the consequences of the unethical decisions he made in his own attempt to build the great American dream. This powerful ethics presentation is filled with unforgettable messages of success and failure, illusions and reality, and choices and consequences.

Attendees will learn:

• How easy it is for ethical people to make unethical choices—and what to do about it.
• The impact of life’s choices and how that affects your performance, both personally and professionally.
• Real-world practical examples of how to use ethics and integrity to create success in business and life.

CMP Credit: 1 hour Professionalism

2:30 pm - 4:30 pm - Trade Show Expo & Reception

Enjoy afternoon coffee, desserts and libations as you visit with our Exhibitors to find properties and locations for upcoming meetings as well as technology services and more!

Platinum Sponsor
Visit Tampa Bay

Gold Sponsors




American Audio Visual
AV Sponsor

Copeland Productions
Photography Sponsor

Signage Sponsor

Map Dynamics
Expo Map Sponsor

App Sponsor

Swag Sponsor


Associate Members Make it Happen… 
Affordable fees are possible because of our Associates’ generosity and investment in FSAE.