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Service is a Superpower: Creating WOW Member Experiences

Wednesday, July 12, 2023 - 2:00 - 4:00 PM

Louie Gravance 

Keynote Sponsored by The Palm Beaches

When an employee asks, "What's in it for me," the honest and correct response is EVERYTHING. Your team members deserve to know that an investment OF themselves is an investment IN themselves.
When a WOW moment in customer service takes place, it doesn't happen only for the member/customer. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of excellence. Let’s explore what a WOW moment looks, sounds and feels like and why delivering one is good for everyone involved. Every member interaction is an opportunity to define, not just what you're willing to do, but what you're willing to be.

Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” From over 25 years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.

Thursday, July 13, 2023 - 12:00 PM - 1:30 PM

Arel Moodie

Keynote Sponsored by Visit Orlando

Research exists that can tell us why people make the decisions they make and predict conflict before it happens. Understanding the stages of "Adult Development Theory" can help you identify the characteristics, traits, strengths, fears, and world-views an adult progresses through to avoid common traps and build increased communication, efficacy, transparency, and profit. 

Arel Moodie is a "human development investigator" who has studied the intricacies of human dynamics and relationships. He is the TV host of the Disney+ show Family Reboot. Arel is a best-selling author who has spoken to over 750,000+ people throughout 48 states and 5 countries. He has been invited to speak at the White House twice, and on the TEDx stage three times. He has been featured in The New York Times, Inc. Magazine, Essence, USA Today, Forbes, Black Enterprise, Huffington Post, and has been a contributor to the television program The Doctors. He shares the fascinating research of how to use Adult Development Theory to change how you can effectively build connections with others and positively influence those around you.

How to be More Interesting Than a Cell Phone®

Friday, July 14, 2023 - 8:30 AM  - 10:15 AM

Deedre Daniel

Keynote Sponsored by Naples, Marco Island, Everglades CVB

Do you feel stuck personally or professionally? Do you want more out of your life or business? People give us promotions, proposals, and propositions. To attract more opportunities, we need to stand out and be remembered - in a good way. In this highly entertaining and educational session, Deedre Daniel will walk you through the nine negative habits to conquer and the five skills to develop to attract the right people to you. Brace yourself; it's about to get interesting!

After slinging insurance for the gecko for almost two decades, Deedre Daniel decided she wanted a more interesting life. And she knew she needed to be more interesting to get it.
She quit her stable corporate career and founded two businesses; one was designed to make money, while the other gave it away. She started The Interesting Conversations Company® with a mission to help people and businesses stand out in the world. Branded as a "Connection Chemist," she mixes a secret three-part formula that helps people think creatively, laugh, and build stronger bonds with others. She created The Big Fat Tip® as a nonprofit vehicle to deliver hope through surprise $1,000 tips to strangers. Deedre invented The Very Interesting Game® and has hosted hundreds of in-person and virtual game shows around the United States. Her signature keynote, How to be More Interesting Than a Cell Phone®, combines comedy with actionable insights to create better connections with others. Listen to her funny and informative Shut Up and Say Something! podcast on all major streaming platforms.

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